The country’s telecom regulator has decided to set up an online customer redressal mechanism, providing a platform for dissatisfied consumers to express their complaints against their service providers.
It plans to have the platform working from April 1, 2010
The customer can register any complaints, violations or any other grievance against their any mobile operator. the operator in question will immediately get the complaint.
“We can then see as to what per cent of customer complaints are addressed,” a Trai official said
” We are looking at different technologies to explore if SMS or voice calls can also be made part of the online customer redressal platform,” the Trai official added.
PLEASE DO NOT POST UR COMPLAINTS HERE
PLS CALL UR CC @ 198
Not Happy with your Customer Care ?
You can try contacting Nodal Officer of your mobile operator
Already contacted Nodal Officer ?
If you have already contacted Nodal officer and you are not satisfied with the resolution given by them , then you can contact the Appellate Authority
Already contacted Mobile Operator’s Customer care, Nodal Officer and Appellate Authority ?
If you have already tried contacting all of the above and your issue is still not resolved then you try posting your complains in the below listed websites [This doesnt guarantee that your complain will be resolved]