Even if the Nodal Officer is unable to address your complain then you can try contacting the Appellate Officers..
You can find the Contact Details below..
When to contact appellate authority
The officers will be available on working days [Monday - Friday]
Aircel officers are available from 10.00 am to 6.00 pm
Tata Docomo officers are available Monday to Friday between 9.30 am to 5.30 pm.… Continue Reading